# RooSiang

> RooSiang is a multi-channel Thai social listening and sentiment analysis SaaS for teams that need to understand customer conversations and act on them.

## Product

- Tracks public TikTok posts and comments from hashtags selected by a workspace.
- Classifies comments as positive, neutral, or negative using Thai-language sentiment analysis.
- Categorizes every sentiment into topics such as price, product quality, service and delivery, packaging, competitors, and general conversation.
- Shows post dates, engagement metrics, comment sources, and links to original TikTok posts.
- Lets authorized workspace members ask for summaries and product FAQs through LINE OA.
- Supports Thai and English interfaces.

## Availability

- TikTok hashtag monitoring is available now.
- RooSiang's workspace, source attribution, filters, quotas, and ingestion architecture are designed for multiple social platforms.
- Facebook, Instagram, YouTube, and additional social connectors are planned and must not be described as currently available.
- New accounts receive a 7-day trial without automatic card charging.

## Pricing

See /pricing.md for current plans, limits, and prices.

## Important pages

- / — Product overview, workflow, pricing, and FAQ
- /articles — Professional Thai-language guides for social listening and sentiment analysis
- /articles/social-listening-thailand — What social listening is and how Thai teams can use it
- /articles/thai-sentiment-analysis-guide — Thai sentiment analysis, evaluation, topics, and limitations
- /articles/tiktok-hashtag-comment-analysis — A practical workflow for TikTok hashtag and comment analysis
- /privacy — Data scope, retention, and user rights
- /pricing.md — Machine-readable pricing